DegenCity Terms and Conditions

Welcome to DegenCity Online Casino. These Terms and Conditions govern your use of our website, games, and services. By creating an account or using any part of our platform, you agree to be bound by these terms in full. If you do not agree with any part of this document, you must not use our services. We encourage you to read this page carefully before you register with DegenCity.

About Our Casino

DegenCity is operated by 3-102-939867 Limitada, a company registered in Costa Rica, and we are licensed by the Government of the Autonomous Island of Anjouan, Union of Comoros, under license ALSI-202601025-FI1. Our casino offers a wide portfolio of 6793 games from 57 leading providers, including Evolution, Pragmatic Play, NetEnt, Hacksaw Gaming, Nolimit City, and many others. We provide slots, table games, live casino titles, game shows, and our own in-house DegenCity Originals, alongside a full sportsbook covering soccer, basketball, esports, and dozens of other disciplines.

Eligibility and Account Registration

To use our services, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. When you complete the degencity register process, you confirm that all information you provide is accurate, current, and complete. We reserve the right to verify your identity at any time, and we may request documentation to confirm your age, address, and source of funds before processing any degencity withdrawal.

• You may only hold one account with us at any given time
• You must keep your login credentials confidential and secure
• You are responsible for all activity carried out under your degencity login details
• We may suspend or close accounts that breach these conditions

Restricted Territories

We do not accept players from a number of jurisdictions, including Aruba, Australia, Austria, Belgium, Curacao, Denmark, France, Germany, the Netherlands, Portugal, Spain, Sweden, the United Kingdom, the United States, and several other listed countries. If you access our services from a restricted territory, we reserve the right to void your bets, withhold winnings, and close your account.

Deposits and Withdrawals

We support a wide range of payment options, including Bitcoin, Ethereum, Litecoin, Tron, Solana, BNB, XRP, USDT, USDC, Buy Crypto via card, Bank Deposit through Swapped, and Gift Cards via Pulse. The minimum degencity deposit starts from as little as $1 for select cryptocurrencies, while our minimum withdrawal through bank transfer is €15. We aim to process every degen city withdrawal instantly, with cashouts typically completed within one hour, though large withdrawals may be paid in structured instalments at our discretion.

• We may apply network or third-party fees to certain transactions
• We display method-specific limits directly within your account
• We reserve the right to request additional verification before releasing funds
• Pending times may vary depending on the method and whether it is your first cashout

Bonuses and Promotions

Our welcome offer is a 7-Day 10% Cashback promotion, crediting 10% of your net slot losses recorded during the first seven days after registration. This degencity bonus activates automatically once you register and make at least one successful deposit, with no promo code required. The maximum amount counted per spin toward the net loss calculation is $5, and only Slots qualify - Live Casino, Game Shows, and Bonus Buys are excluded from this degencity casino bonus. Should your account be down at the end of the qualifying period, the cashback is credited automatically.

Beyond the welcome offer, we provide an Instant Rakeback feature, Weekly and Monthly Bonuses based on your turnover, Rank-up Bonuses as you climb our XP system, and a Referral Program offering 10% commission on wagers from players you refer. We also issue occasional coupons redeemable in our cashier. Any degencity bonus code or coupon is subject to individual terms that we may publish separately, and we reserve the right to amend, withdraw, or cancel promotions at any time, particularly where we detect abuse, bonus hunting, or breach of these terms.

Loyalty and VIP Program

Our XP rank system rewards every wager placed, with XP calculated in line with the house edge of each game. Ranks range from Chiplet through Ante, Shuffler, Dealer, and our VIP tiers Hustler, Card Shark, Pitboss, and Ace. Each rank unlocks additional benefits such as instant rakeback, weekly and monthly bonuses, and rank-up rewards. Rakeback and VIP bonuses do not expire. If you hold VIP status at another operator, we will assess a transfer request within 48 hours of submission.

Fair Use and Prohibited Conduct

When using our platform, you agree not to engage in fraudulent, collusive, or abusive behaviour, including the use of bots, multiple accounts, or exploiting software errors. We actively monitor gameplay across our degencity slots, live casino, and sportsbook offerings, and we reserve the right to void winnings, freeze funds, or terminate accounts linked to prohibited activity.

• You must not use our services for money laundering or illegal purposes
• You must not attempt to manipulate game outcomes or odds
• You must not share or sell your account to third parties
• We may cooperate with authorities where fraud is suspected

Responsible Gambling

We are committed to promoting safer gambling practices across our platform. We provide tools such as deposit limits, self-exclusion options, and reality checks to help you manage your play. If you feel your gambling is becoming problematic, we encourage you to contact our support team so that we can assist you with limiting or suspending your access to DegenCity.

Customer Support

Our support team is available 24/7 via LiveChat, Email, and our Help Center. You can reach us at support@degencity.com for any questions regarding your account, a pending degencity deposit, bonus eligibility, or general platform use. We currently provide support in English and aim to respond to all enquiries as quickly as possible.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access at all times. To the extent permitted by law, we are not liable for indirect, incidental, or consequential losses arising from your use of our website, including losses related to network outages, third-party wallet issues, or delays beyond our control.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect changes in our services, regulatory requirements, or operational practices. Continued use of our platform after any such update constitutes your acceptance of the revised terms. We recommend checking this page regularly, particularly before you make a degen city deposit or request a withdrawal.

Governing Law

These terms are governed by the laws applicable to our license issued by the Government of the Autonomous Island of Anjouan, Union of Comoros. Any disputes arising from your use of DegenCity will be handled in accordance with this regulatory framework and our internal dispute resolution procedures.